u77 Privacy Policy Your Information Is Safe With Us

Introduction to the Privacy Policy

Last Updated: January 2026

u77 ("we", "us", or "platform") operates a safe and reliable online gaming service for users in Bangladesh. This privacy policy describes how we collect, why we collect, how we use, and how we protect the personal information of our users. By using the u77 website or services, you are considered to have accepted the terms of this privacy policy.

We believe every user's right to privacy is extremely important. That is why we only collect information that is genuinely necessary for providing our services. All our data processing activities are conducted in accordance with international standards.

Important: This policy may be updated from time to time. In the event of changes, we will update the date on the relevant page. It is recommended that you review this page regularly.

Details of Data Collection and Use

1. What Information We Collect

When creating an account and using services on u77, we may collect the following types of information:

Identity Information: Your full name, date of birth (for age verification), and national ID or passport number.
Contact Information: Email address and mobile number.
Financial Information: Payment method details used for deposits and withdrawals, such as bKash, Nagad, Rocket, or Upay account numbers (we do not store card numbers).
Transaction Information: History of deposits, withdrawals, and bonuses.
Technical Information: IP address, browser type, operating system, and device identifier.
Gaming Activity Information: Game logs, betting history, and session duration.
Cookie and Tracking Information: Data related to website navigation patterns and preferences.

2. How We Collect Information

u77 collects your information in the following ways:

Directly from you when you fill in the registration form.
From documents submitted during the identity verification (KYC) process.
Automatically through cookies and log files while you browse our website.
From information provided through live chat support.
Financial transaction confirmation details from payment processors.

3. Purpose of Using Information

We use the collected information only for the following purposes:

To create and manage your account.
Age verification — only users aged 21 and above are permitted to use the platform.
To process deposits, withdrawals, and payments.
To provide 24/7 customer support in Bengali.
To prevent fraud and ensure security.
To enforce responsible gaming policies.
To comply with legal obligations.
Service analysis to improve platform performance.

Data Protection and Security Measures

4. Security Technology and Practices

u77 uses industry-standard security technology to protect your privacy:

SSL Encryption: All data exchanged between your browser and our servers is protected by 256-bit SSL encryption.
Data Encryption: Stored sensitive information is kept in encrypted format.
Firewall Protection: Advanced firewall systems to prevent unauthorised access.
Two-Factor Authentication: Two-step verification option for account security.
Regular Security Audits: Periodic security reviews to identify system vulnerabilities.
Access Controls: Only authorised staff can access specific user information.

Fair Play Guarantee: As a safe and reliable platform, u77 ensures that the outcome of every game is determined by a neutral random number generator (RNG).

5. Data Retention Period

We may retain your personal information for the following periods:

All account-related information for as long as the account remains active.
Financial transaction records for a minimum of five years after account closure, as required by law.
Technical logs for a limited period for fraud prevention and security purposes.
For as long as necessary to resolve any legal disputes.

At the end of the specified period, we securely delete or irreversibly anonymise your information.

Third Parties and Your Rights

6. Sharing Information With Third Parties

u77 never sells your personal information. However, specific information may be shared in the following circumstances:

Payment Service Providers: Relevant financial information for processing bKash, Nagad, Rocket, Upay, and bank transfers.
Identity Verification Services: Identity document details for verification during the KYC process.
Legal Authorities: To the relevant authorities based on a court order or legal obligation.
Technology Partners: Technology service providers for platform operations — however, they are bound by confidentiality agreements.

Every third party is committed to complying with our privacy standards.

7. User Rights

As a u77 user, you have the following rights:

Right to Access: You may request a copy of the information we hold about you.
Right to Rectification: You may request that incorrect or incomplete information be updated.
Right to Erasure: You may request that your information be deleted where there is no legal obligation to retain it.
Right to Restrict Processing: You may request that data processing be restricted in certain cases.
Right to Object: You may object to your information being used for a specific purpose.
Data Portability: You may request your information in a structured format.

To exercise these rights, contact us at [email protected] or submit a request through 24/7 live chat.

8. Cookie Policy

The u77 website uses cookies that improve your browsing experience. We use the following types of cookies:

Essential Cookies: Essential for login sessions and security — these cannot be disabled.
Functional Cookies: To remember your language preferences and settings.
Analytics Cookies: To collect website usage statistics — we use this data anonymously.

You can control cookies from your browser settings, but disabling certain cookies may cause some platform features to not function properly.

Special Provisions and Responsibility

9. Privacy of Minors

u77 is a platform operated solely for users aged 21 and above. We do not intentionally collect any information from minors. If we are notified or become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

10. Response to a Data Breach

If a data security breach occurs that places your rights at high risk, u77 will:

Notify you as quickly as possible after becoming aware of the incident.
Provide information about the nature of the breach, possible consequences, and the steps we have taken.
Take immediate necessary security measures to minimise harm.
Make necessary improvements to prevent such incidents in the future.

11. Responsible Gaming and Data Use

u77 may analyse your gaming activity data to ensure responsible gaming. The purpose of this is:

To identify possible signs of addiction and send timely alerts.
To facilitate self-exclusion or setting deposit limits.
To provide guidance on responsible gaming resources where needed.

This analysis is always carried out with the aim of protecting you. For more details, see our responsible gaming guide.

12. Policy Changes and Updates

u77 reserves the right to change this privacy policy from time to time. The policy may be updated in the following circumstances:

When there are significant changes to technology or services.
When there are changes to the legal or regulatory environment.
When improvements are needed based on user feedback.

For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after a policy update will be considered acceptance of the new policy.

13. International Data Transfers

u77's servers and data processing facilities may be located in various countries. When transferring your data abroad, we ensure that:

The destination country has adequate data protection measures in place.
Data transfer agreements are completed in accordance with international standards.
The security of your information is maintained at all times.

14. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact us:

Email: [email protected]
Live Chat: Support is available 24/7 in Bengali.

We will try to respond to your request as quickly as possible. We take seriously any legitimate request relating to your privacy.

Please note: All our communications can be conducted in Bengali. If we receive a complaint about a privacy breach, we will try to respond within 30 business days.

u77 Privacy Policy — Your Information Is Safe With Us